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Agent: As I realize, you would like the bot to hook up with LiveChat and pass messages to People integrations as well, is accurate?Start off by schooling your guidance team to connect with each client with a human level and direct participating chat discussions. This displays Every single purchaser that they're valued and crucial that you your smal

Agent: Switching position will not lead to an Energetic chat to transfer or close - It is nevertheless assigned to the identical agent. So with your illustration, that agent would wish to alter his standing when he will get occupied - not when he by now gets the chat he can't take care of.Advanced guidance options. To help you make your service emp